Welcome to our FAQ Page!

We cover the neighborhoods of Lincoln Park, West Town, Old Town, Lakeview, Wicker Park, Logan Square, Uptown, Roscoe Village, Lincoln Square, West Loop, South Loop, River North, Gold Coast, Andersonville, Avondale, North Center, Portage Park, Albany Park, and Irving Park. Our team would love to help with your Dog Walking & Pet Care needs!

Absolutely! Our Pet Care Providers also undergo thorough vetting and a comprehensive hiring process to ensure top-quality care for your pets.

Yes, we are fully insured and bonded for your peace of mind. The safety and well-being of your pets is our top priority, and we take every precaution to ensure their care and protection.

At Alby Pet Care, we’re not just pet sitters, we’re a dedicated team of pet care professionals who understand that your furry family members deserve the very best. What makes us stand out? We’ve embraced a team approach to pet care. Our team concept offers unmatched benefits, including enhanced accountability, wider availability to fit your schedule, and the peace of mind that comes with expertise and backup in emergencies.

While other companies may rely on independent contractors, we have employees and are proud of our close-knit team whom we’ve hand chosen based on integrity, trust, reliability, leadership, dedication, and unity. Every member of our team undergoes rigorous training and mentorship to ensure they deliver top-tier service to both you and your pet. They stay in consistent contact with us and one another if any challenges or issues arise to ensure we can ensure the best outcome possible. 

Absolutely! We offer in-person meet & greets or meet & walks, free of charge. Alternatively, we offer virtual meet & greets for last minute requests.  For pets who are more shy or reserved around new people, we’ve found that having the owner join us on the first walk or in person meeting creates familiarity and comfort, making your pup see us as part of their pack. We’re committed to building trust and ensuring a positive experience from the very beginning.

Using our app is the most convenient and efficient way to schedule. You can also fill out a new client intake form on the “Contact Us” tab and have one of our office managers reach out via phone or email for any additional questions. They’re here and happy to help!

We work with an abundance of dogs with different needs. For example, for dogs that have minor leash aggression, if we have team members in your area with experience, and can safely provide the service, we’re happy to help.

While we are happy to help reinforce any commands you are currently working on with your pup, we are not certified dog trainers.

We ask that clients provide all of the tools necessary to provide service for our fur besties. We only allow our pet care providers to share treats that have been supplied by the clients themselves for safety purposes, as many pets have allergies to certain ingredients.

To ensure maximum flexibility, we *require either a keypad or lockbox for entry to your home. If you don’t have a lockbox, we will happily provide you with one for a fee of $25.

If you are not able to have a lockbox because you live in an apartment or condo, we can utilize your leasing office (if there’s one in your building) to serve as a central location to leave the key. Our team members can provide proof of their identity to check out the keys. If that is not an option, we ask for multiple copies of the keys. One for each of the providers assigned to your service, and one for the office in the event of an emergency.

Yes. We understand that some pets may have special needs or require medications. Our caring team is experienced in administering medications and providing limited specialized care, ensuring your pet’s well-being and comfort. A surcharge is added to visits as needed and is priced depending on what is needed. Check out the “Services” tab for more details.

Although all reasonable efforts will be made to provide the agreed-upon services, inclement weather (e.g., snow, ice, or extreme heat), national emergencies, acts of God, or other circumstances beyond our control may delay or prevent Pet Sitter’s visit(s). In such a case, the Client and/or the emergency contact person will be notified so other arrangements can be made.

We ask that Clients provide us with an inclement weather emergency contact that can easily check your pets in the event we cannot access your home. Your emergency contact should be able to walk to your home and have working keys for entry. All visits that are canceled as a result of inclement weather are credited to your account for use toward future services.

We also ask that you consider your Pet Sitter’s safety by clearing steps and walkways of ice, snow, and debris, as well as designating a neighbor to do so when you are traveling. Please also note that your sitter is empowered to shorten exercise time during heavy rainfall, lightning and/or thunderstorms, or extreme heat. In such cases, exercise time will be replaced with indoor playtime and TLC.

We will do our best to accommodate last-minute bookings. We can’t guarantee service, but we will do our best to accommodate your needs.

Holidays are the busiest time of the year for us! We operate 7-Days a Week, 365 days a year.

Our cancellation policy varies depending on the service.

Recurring/ongoing services that are canceled with less than 24 hours’ notice will be charged at 100%.

For vacation services and cat visits, a cancellation charge of 100% of service will be applied for bookings canceled within less than 72-hours of the start date. Vacation and Cat Services booked within 48 hours of the starting date of request will require the client to pay 50% of the invoice upfront, which is non-refundable.

Holiday Service Cancellation Policies:
To hold and guarantee dates requested during busy Holiday periods (i.e., Thanksgiving, Christmas, New Year, 4th of July), all pet-sitting reservations over holiday periods** require a 14–day cancellation notice prior to the start of service. No credits or refunds will be given if visits are canceled within your service window without a 14–day notice.

Overnight Visits require a 50% non-refundable deposit. You must provide a 14-day notice from the start of the service to cancel any overnight visits. No credits or refunds will be given if overnights are canceled during holiday periods.**

**Holiday Periods will vary from year to year but generally include the heavy travel weeks and days surrounding a major holiday.